The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth

The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth

Bibliographic Details
Main Authors:	Beomjoon, Choi, Beom-Jin, Choi
Format:	text
Language:	eng
Published:	Emerald 2014
Subjects:	Customer loyalty,Word-of-mouth,Customer affection,Justice perception

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