APA Citation

Beomjoon, C., & Beom-Jin, C. (2014). The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth. Emerald.

Chicago Style Citation

Beomjoon, Choi, and Choi Beom-Jin. The Effects of Perceived Service Recovery Justice On Customer Affection, Loyalty, and Word-of-mouth. Emerald, 2014.

MLA Citation

Beomjoon, Choi, and Choi Beom-Jin. The Effects of Perceived Service Recovery Justice On Customer Affection, Loyalty, and Word-of-mouth. Emerald, 2014.

Warning: These citations may not always be 100% accurate.