Skip to content
VuFind
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
Search
The effects of perceived servi...
Holdings
Cite this
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Bibliographic Details
Main Authors:
Beomjoon, Choi
,
Beom-Jin, Choi
Format:
text
Language:
eng
Published:
Emerald
2014
Subjects:
Customer loyalty,Word-of-mouth,Customer affection,Justice perception
Holdings
Description
Similar Items
Staff View
Similar Items
The impact of Service Recovery Performance on Word-of-Mouth Communication: The Intermediate Role of Customer Perceived Value, Customer Experience, Emotional Response and Brand Loyalty
by: Fatemeh Mollaei, et al.
Published: (2017-10-01)
How does word of mouth affect customer satisfaction?
by: Wenhua, Shi, et al.
Published: (2016)
The influence of customer value on word of mouth: a study of a financial services company in Brazil
by: Sandro Bonfim da Costa, et al.
Published: (2018-05-01)
Impact of customer orientation on word-of-mouth and cross-buying
by: Kaushik, Mukerjee, et al.
Published: ()
How word of mouth communication varies across service encounters
by: Bodo, Lang
Published: (2011)
×
Loading...