The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth

The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth

Bibliographic Details
Main Authors: Beomjoon, Choi, Beom-Jin, Choi
Format: text
Language:eng
Published: Emerald 2014
Subjects:
Customer loyalty,Word-of-mouth,Customer affection,Justice perception
id 10.1108-EJM-06-2011-0299
recordtype eprints
spelling 10.1108-EJM-06-2011-02992014-02-04 The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth Beomjoon, Choi Beomjoon, Choi Beom-Jin, Choi Beom-Jin, Choi Customer loyalty,Word-of-mouth,Customer affection,Justice perception Emerald 2014-02-04 text text/HTML 10.1108/EJM-06-2011-0299 https://www.emeraldinsight.com/doi/10.1108/EJM-06-2011-0299 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=European+Journal+of+Marketing&rft.volume=48&rft.issue=1%2F2&rft.spage=108&rft.epage=131&rft.issn=0309-0566&rft.id=info%3Adoi%2F10.1108%2FEJM-06-2011-0299 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Customer loyalty,Word-of-mouth,Customer affection,Justice perception
spellingShingle Customer loyalty,Word-of-mouth,Customer affection,Justice perception
Beomjoon, Choi
Beom-Jin, Choi
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
description
author2 Beomjoon, Choi
author_facet Beomjoon, Choi
Beomjoon, Choi
Beom-Jin, Choi
format text
author Beomjoon, Choi
Beom-Jin, Choi
author_sort Beomjoon, Choi
title The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
title_short The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
title_full The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
title_fullStr The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
title_full_unstemmed The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
title_sort effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
publisher Emerald
publishDate 2014
first_indexed 2018-10-12T10:39:47Z
last_indexed 2018-10-12T10:39:47Z
_version_ 1614115806116839424

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