Customer experience from a self-service system perspective

Customer experience from a self-service system perspective

Bibliographic Details
Main Authors:	Maria, Åkesson, Bo, Edvardsson, Bård, Tronvoll
Format:	text
Language:	eng
Published:	Emerald 2014
Subjects:	Value co-creation,Customer experience,Self-service technologies,Service dominant logic,Service experience,Service system

Similar Items

A new conceptualization of service innovation grounded in S‐D logic and service systems
by: Bo, Edvardsson, et al.
Published: (2013)

An integrated model of corporate brand experience and customer value co-creation behaviour
by: Amjad, Shamim, et al.
Published: (2016)

Customer roles from a self-service system perspective
by: Maria, Åkesson, et al.
Published: (2018)

Service experience co-creation: conceptualization, implications, and future research directions
by: Elina, Jaakkola, et al.
Published: (2015)

Service experiences and dyadic value co-creation in healthcare service delivery: a CIT approach
by: Kofi, Osei-Frimpong, et al.
Published: (2015)

Co-creation and higher order customer engagement in hospitality and tourism services
by: Prakash K., Chathoth, et al.
Published: (2016)

Does service‐dominant design result in a better service system?
by: Bo, Edvardsson, et al.
Published: (2011)

Customer experience – a review and research agenda
by: Rajnish, Jain, et al.
Published: (2017)

User experience sharing
by: Tom, Chen, et al.
Published: (2018)

The physical environment as a driver of customers' service experiences at restaurants
by: Ute, Walter, et al.
Published: (2012)

Exploring internal mechanisms forming customer servicescape experiences
by: Jörg, Pareigis, et al.
Published: (2012)

Retrospective: a cross-sectional test of the effect and conceptualization of service value revisited
by: J. Joseph, Cronin
Published: (2016)

Creating a service platform – how to co-create value in a remote service context
by: Nina, Löfberg, et al.
Published: ()

Evaluating the outcomes of service ecosystems
by: Claudio, Baccarani, et al.
Published: (2017)

Customer dominant value formation in service
by: Kristina, Heinonen, et al.
Published: (2013)

Adopting self-service technology to do more with less
by: Toni, Hilton, et al.
Published: (2013)

The context of experience
by: Melissa Archpru, Akaka, et al.
Published: (2015)

Extending the context of service: from encounters to ecosystems
by: Melissa Archpru , Akaka, et al.
Published: (2015)

Why is service‐dominant logic based service system better?
by: Bo, Edvardsson, et al.
Published: (2013)

Co-creating service experience practices
by: Janet R, McColl-Kennedy, et al.
Published: (2015)

Construction and validation of customer value co-creation attitude scale
by: Amjad, Shamim, et al.
Published: (2017)

Professional identity in service work: why front-line employees do what they do
by: Per, Echeverri, et al.
Published: (2018)

The service revolution and its marketing implications: service logic vs service-dominant logic
by: Christian, Grönroos, et al.
Published: (2014)

Toward a public service management: past, present, and future directions
by: Ian R., Hodgkinson, et al.
Published: (2017)

Experience co-creation in financial services: an empirical exploration
by: Frederic, Ponsignon, et al.
Published: (2015)

What stories unfold: empirically grasping value co-creation
by: Anne Vorre, Hansen
Published: (2017)

Toward a service ecosystem perspective at the base of the pyramid
by: Soumaya, Ben Letaifa, et al.
Published: (2015)

Value co‐creation: theoretical approaches and practical implications
by: Hannu, Saarijärvi, et al.
Published: (2013)

Service ecosystems: insights from a wedding
by: Claudio, Damacena, et al.
Published: ()

Service‐dominant logic: a necessary step
by: Robert F., Lusch, et al.
Published: (2011)

A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic
by: Bård, Tronvoll
Published: (2012)

Theory of value co-creation: a systematic literature review
by: Marco, Galvagno, et al.
Published: (2014)

Creating a shared narrative: the use of causal layered analysis to explore value co-creation in a novel service ecosystem
by: Sanna Ketonen-Oksi
Published: (2018-05-01)

A self-determination theory perspective on customer participation in service development
by: Jon, Engström, et al.
Published: (2015)

Characterising the concept of service experience
by: Anu, Helkkula
Published: (2011)

Social layers of customer-to-customer value co-creation
by: Ivana, Rihova, et al.
Published: (2013)

Exploring the influence of store attributes on customer experience and customer engagement
by: Suhaily, Mohd-Ramly, et al.
Published: (2017)

A customer-dominant logic on service recovery and customer satisfaction
by: Fung Yi Millissa, Cheung, et al.
Published: (2016)

Supply chain services from a service-dominant perspective: a content analysis
by: Steffen, Maas, et al.
Published: (2014)

Studying customers’ resource integration by service employees in interactional value co-creation
by: Loïc, Plé
Published: (2016)