A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic

by Bård, Tronvoll
Published 2012

Negative emotions and their effect on customer complaint behaviour

by Bård, Tronvoll
Published 2011

Customer complaint behaviour from the perspective of the service‐dominant logic of marketing

by Bård, Tronvoll
Published 2007

Complainer characteristics when exit is closed

by Bård, Tronvoll
Published 2007

A new conceptualization of service innovation grounded in S‐D logic and service systems

by Bo, Edvardsson, Bård, Tronvoll
Published 2013

“Scientific identity” and “ethnocentricity” in top journals of logistics management

by Göran, Svensson, Terje, Slåtten, Bård, Tronvoll
Published 2008

“Ethnocentricity” in top journals of services management

by Göran, Svensson, Terje, Slåtten, Bård, Tronvoll
Published 2007

An assessment of the empirical characteristics of top journals in services marketing

by Göran, Svensson, Bård, Tronvoll, Terje, Slåtten
Published 2008

Scientific identity in top journals of services marketing: review and evaluation

by Göran, Svensson, Terje, Slåtten, Bård, Tronvoll
Published 2008

“Empirical characteristics” and “geocentricity” in “top” journals of logistics management

by Göran, Svensson, Bård, Tronvoll, Terje, Slåtten
Published 2008

Complex service recovery processes: how to avoid triple deviation

by Bo, Edvardsson, Bård, Tronvoll, Ritva, Höykinpuro
Published 2011

Customer experience from a self-service system perspective

by Maria, Åkesson, Bo, Edvardsson, Bård, Tronvoll
Published 2014

Emotional strategizing in service innovation

by Catharina, von Koskull, Tore, Strandvik, Bård, Tronvoll
Published 2016

Paradigms in service research

by Bård, Tronvoll, Stephen W., Brown, Dwayne D., Gremler, Bo, Edvardsson
Published 2011

Scientific identity of “top” research journals in the broader discipline of marketing

by Göran, Svensson, Thomas, Helgesson, Terje, Slåtten, Bård, Tronvoll
Published 2008

Empirical characteristics of “top” journals in mainstream marketing

by Göran, Svensson, Terje, Slåtten, Bård, Tronvoll, Thomas, Helgesson
Published 2008

Show you care: initiating co-creation in service recovery

by Yingzi, Xu, Roger, Marshall, Bo, Edvardsson, Bård, Tronvoll
Published 2014

A4A relationships

by Francesco, Polese, Jaqueline, Pels, Bård, Tronvoll, Roberto, Bruni, Luca, Carrubbo
Published 2017