Towards a service‐dominant professional identity

by Maria, Åkesson, Per, Skålén
Published 2011

Effects of e‐government on service design as perceived by employees

by Maria, Åkesson, Bo, Edvardsson
Published 2008

Customer roles from a self-service system perspective

by Maria, Åkesson, Bo, Edvardsson
Published 2018

Professional identity in service work: why front-line employees do what they do

by Per, Echeverri, Maria, Åkesson
Published 2018

Creating a service platform – how to co-create value in a remote service context

by Nina, Löfberg, Maria, Åkesson
Published

E‐government and service orientation: gaps between theory and practice

by Maria, Åkesson, Per, Skålén, Bo, Edvardsson
Published 2008

Customer experience from a self-service system perspective

by Maria, Åkesson, Bo, Edvardsson, Bård, Tronvoll
Published 2014

Value proposition test-driving for service innovation

by Maria, Åkesson, Per, Skålén, Bo, Edvardsson, Anna, Stålhammar
Published 2016