Customer experience from a self-service system perspective

Customer experience from a self-service system perspective

Bibliographic Details
Main Authors: Maria, Åkesson, Bo, Edvardsson, Bård, Tronvoll
Format: text
Language:eng
Published: Emerald 2014
Subjects:
Value co-creation,Customer experience,Self-service technologies,Service dominant logic,Service experience,Service system
id 10.1108-JOSM-01-2013-0016
recordtype eprints
spelling 10.1108-JOSM-01-2013-00162014-10-14 Customer experience from a self-service system perspective Maria, Åkesson Maria, Åkesson Bo, Edvardsson Bo, Edvardsson Bård, Tronvoll Bård, Tronvoll Value co-creation,Customer experience,Self-service technologies,Service dominant logic,Service experience,Service system Emerald 2014-10-14 text text/HTML 10.1108/JOSM-01-2013-0016 https://www.emeraldinsight.com/doi/10.1108/JOSM-01-2013-0016 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Service+Management&rft.volume=25&rft.issue=5&rft.spage=677&rft.epage=698&rft.issn=1757-5818&rft.id=info%3Adoi%2F10.1108%2FJOSM-01-2013-0016 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Value co-creation,Customer experience,Self-service technologies,Service dominant logic,Service experience,Service system
spellingShingle Value co-creation,Customer experience,Self-service technologies,Service dominant logic,Service experience,Service system
Maria, Åkesson
Bo, Edvardsson
Bård, Tronvoll
Customer experience from a self-service system perspective
description
author2 Maria, Åkesson
author_facet Maria, Åkesson
Maria, Åkesson
Bo, Edvardsson
Bård, Tronvoll
format text
author Maria, Åkesson
Bo, Edvardsson
Bård, Tronvoll
author_sort Maria, Åkesson
title Customer experience from a self-service system perspective
title_short Customer experience from a self-service system perspective
title_full Customer experience from a self-service system perspective
title_fullStr Customer experience from a self-service system perspective
title_full_unstemmed Customer experience from a self-service system perspective
title_sort customer experience from a self-service system perspective
publisher Emerald
publishDate 2014
first_indexed 2018-10-12T19:58:26Z
last_indexed 2018-10-12T19:58:26Z
_version_ 1614150953308520448

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