Showing 1 - 20 results of 72 for search 'Bo, Edvardsson', query time: 0.15s Refine Results
1
Service quality: beyond cognitive assessment
by Bo, Edvardsson
Published 2005
Other Authors: “...Bo, Edvardsson...”
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2
Management Consulting: Towards a Successful Relationship
by Bo, Edvardsson
Published 1990
Other Authors: “...Bo, Edvardsson...”
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3
Service Breakdowns: A Study of Critical Incidents in an Airline
by Bo, Edvardsson
Published 1992
Other Authors: “...Bo, Edvardsson...”
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4
Making service‐quality improvement work
by Bo, Edvardsson
Published 1996
Other Authors: “...Bo, Edvardsson...”
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5
Service quality improvement
by Bo, Edvardsson
Published 1998
Other Authors: “...Bo, Edvardsson...”
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7
Editorial
by Bo, Edvardsson
Published 2007
Other Authors: “...Bo, Edvardsson...”
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8
Editorial
by Bo, Edvardsson
Published 2010
Other Authors: “...Bo, Edvardsson...”
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9
Quality improvement in governmental services
by Bo, Edvardsson, Bo, Enquist
Published 2006
Other Authors: “...Bo, Edvardsson...”
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10
Critical times in business relationships
by Bo, Edvardsson, Tore, Strandvik
Published 2009
Other Authors: “...Bo, Edvardsson...”
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14
Is a critical incident critical for a customer relationship?
by Bo, Edvardsson, Tore, Strandvik
Published 2000
Other Authors: “...Bo, Edvardsson...”
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17
Critical incident techniques
by Bo, Edvardsson, Inger, Roos
Published 2001
Other Authors: “...Bo, Edvardsson...”
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19
Editorial
by Professor, Bo Edvardsson
Published 2006
Other Authors: “...Professor, Bo Edvardsson...”
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