Knowledge management in service encounters: impact on customers' satisfaction evaluations

Knowledge management in service encounters: impact on customers' satisfaction evaluations

Bibliographic Details
Main Authors:	Priyanko, Guchait, Karthik, Namasivayam, Pui‐Wa, Lei
Format:	text
Language:	eng
Published:	Emerald 2011
Subjects:	Knowledge management,Customer satisfaction,Relationship marketing,Customer service management,Service levels

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