Knowledge management in service encounters: impact on customers' satisfaction evaluations

Knowledge management in service encounters: impact on customers' satisfaction evaluations

Bibliographic Details
Main Authors: Priyanko, Guchait, Karthik, Namasivayam, Pui‐Wa, Lei
Format: text
Language:eng
Published: Emerald 2011
Subjects:
Knowledge management,Customer satisfaction,Relationship marketing,Customer service management,Service levels
id 10.1108-13673271111137466
recordtype eprints
spelling 10.1108-136732711111374662011-05-31 Knowledge management in service encounters: impact on customers' satisfaction evaluations Priyanko, Guchait Priyanko, Guchait Karthik, Namasivayam Karthik, Namasivayam Pui‐Wa, Lei Pui‐Wa, Lei Knowledge management,Customer satisfaction,Relationship marketing,Customer service management,Service levels Emerald 2011-05-31 text text/HTML 10.1108/13673271111137466 https://www.emeraldinsight.com/doi/10.1108/13673271111137466 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Knowledge+Management&rft.volume=15&rft.issue=3&rft.spage=513&rft.epage=527&rft.issn=1367-3270&rft.id=info%3Adoi%2F10.1108%2F13673271111137466 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Knowledge management,Customer satisfaction,Relationship marketing,Customer service management,Service levels
spellingShingle Knowledge management,Customer satisfaction,Relationship marketing,Customer service management,Service levels
Priyanko, Guchait
Karthik, Namasivayam
Pui‐Wa, Lei
Knowledge management in service encounters: impact on customers' satisfaction evaluations
description
author2 Priyanko, Guchait
author_facet Priyanko, Guchait
Priyanko, Guchait
Karthik, Namasivayam
Pui‐Wa, Lei
format text
author Priyanko, Guchait
Karthik, Namasivayam
Pui‐Wa, Lei
author_sort Priyanko, Guchait
title Knowledge management in service encounters: impact on customers' satisfaction evaluations
title_short Knowledge management in service encounters: impact on customers' satisfaction evaluations
title_full Knowledge management in service encounters: impact on customers' satisfaction evaluations
title_fullStr Knowledge management in service encounters: impact on customers' satisfaction evaluations
title_full_unstemmed Knowledge management in service encounters: impact on customers' satisfaction evaluations
title_sort knowledge management in service encounters: impact on customers' satisfaction evaluations
publisher Emerald
publishDate 2011
first_indexed 2018-10-11T15:56:42Z
last_indexed 2018-10-11T15:56:42Z
_version_ 1614045147095367680

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