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Knowledge management in servic...
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Knowledge management in service encounters: impact on customers' satisfaction evaluations
Bibliographic Details
Main Authors:
Priyanko, Guchait
,
Karthik, Namasivayam
,
Pui‐Wa, Lei
Format:
text
Language:
eng
Published:
Emerald
2011
Subjects:
Knowledge management,Customer satisfaction,Relationship marketing,Customer service management,Service levels
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Description
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