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Customer satisfaction – lip se...
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Customer satisfaction – lip service or management tool?
Bibliographic Details
Main Authors:
Scott M., Broetzmann
,
John, Kemp
,
Mathieu, Rossano
,
Jay, Marwaha
Format:
text
Language:
eng
Published:
Emerald
1995
Subjects:
Customer satisfaction,Customer surveys,Management,Service quality
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Description
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