Connecting organizational human resource practices to consumer satisfaction

by Karthik, Namasivayam
Published 2005

The consumer as “transient employee”

by Karthik, Namasivayam
Published 2003

Customer creation of service products: role of frustration in customer evaluations

by Priyanko, Guchait, Karthik, Namasivayam
Published 2012

Human capital in service organizations: identifying value drivers

by Karthik, Namasivayam, Basak, Denizci
Published 2006

Understanding restaurant tipping systems: a human resources perspective

by Ingrid Y., Lin, Karthik, Namasivayam
Published 2011

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

by Karthik, Namasivayam, Priyanko, Guchait, Puiwa, Lei
Published 2014

Knowledge management in service encounters: impact on customers' satisfaction evaluations

by Priyanko, Guchait, Karthik, Namasivayam, Pui‐Wa, Lei
Published 2011

Examining the application of six sigma in the service exchange

by Breffni M., Noone, Karthik, Namasivayam, Heather, Spitler Tomlinson
Published 2010