Customer creation of service products: role of frustration in customer evaluations

by Priyanko, Guchait, Karthik, Namasivayam
Published 2012

Managers’ reactions to customer vs coworker sexual harassment

by Juan M., Madera, Priyanko, Guchait, Mary, Dawson
Published 2018

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

by Karthik, Namasivayam, Priyanko, Guchait, Puiwa, Lei
Published 2014

Psychological diversity climate: justice, racioethnic minority status and job satisfaction

by Juan M., Madera, Mary, Dawson, Priyanko, Guchait
Published 2016

Personality predictors of team taskwork understanding and transactive memory systems in service management teams

by Priyanko, Guchait, Katherine, Hamilton, Nan, Hua
Published 2014

Knowledge management in service encounters: impact on customers' satisfaction evaluations

by Priyanko, Guchait, Karthik, Namasivayam, Pui‐Wa, Lei
Published 2011

Learning in the service environment: the influence of diversity climate

by Priyanko, Guchait, Juan, Madera, Mary, Dawson
Published 2016

An empirical framework to predict idiosyncratic risk in a time of crisis

by Nan, Hua, Michael C., Dalbor, Seoki, Lee, Priyanko, Guchait
Published 2016

The impacts of hotels’ error management culture on customer engagement behaviors (CEBs)

by Wei, Wei, Nan, Hua, Xiaoxiao, Fu, Priyanko, Guchait
Published 2017

Strategic human resources management research in hospitality and tourism

by Juan M., Madera, Mary, Dawson, Priyanko, Guchait, Amanda Mapel, Belarmino
Published 2017

Is “Do it right the first time” necessarily right?

by Xingyu, Wang, Priyanko, Guchait, Juan M., Madera, Aysin, Pasamehmetoğlu
Published 2018

The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

by Aysin, Pasamehmetoglu, Priyanko, Guchait, J.B., Tracey, Christopher J.L., Cunningham, Puiwa, Lei
Published 2017