Skip to content
VuFind
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
Search
Identifying Satisfiers and Dis...
Holdings
Cite this
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
Identifying Satisfiers and Dissatisfiers in the Service Encounter
Bibliographic Details
Format:
text
Language:
eng
Published:
Emerald
2005
Subjects:
Customer satisfaction,Critical incidents,Service quality,Customer relationships
Holdings
Description
Similar Items
Staff View
Similar Items
Identifying satisfied/dissatisfied service encounters in higher education
by: Hardeep, Chahal, et al.
Published: (2013)
The determinants of service quality: satisfiers and dissatisfiers
by: Robert, Johnston
Published: (1995)
Primacy versus recency effects in extended service encounters
by: Ina, Garnefeld, et al.
Published: (2013)
A critical incident technique investigation of customers’ waiting experiences in service encounters
by: Prabha, Ramseook-Munhurrun
Published: (2016)
Critical service quality encounters on the Web: an exploratory study
by: Jillian C., Sweeney, et al.
Published: (2004)
×
Loading...