APA Citation

Priyanko, G., Karthik, N., & Pui‐Wa, L. (2011). Knowledge management in service encounters: Impact on customers' satisfaction evaluations. Emerald.

Chicago Style Citation

Priyanko, Guchait, Namasivayam Karthik, and Lei Pui‐Wa. Knowledge Management in Service Encounters: Impact On Customers' Satisfaction Evaluations. Emerald, 2011.

MLA Citation

Priyanko, Guchait, Namasivayam Karthik, and Lei Pui‐Wa. Knowledge Management in Service Encounters: Impact On Customers' Satisfaction Evaluations. Emerald, 2011.

Warning: These citations may not always be 100% accurate.