Perceptions, corrections and defections: implications for service recovery in the restaurant industry

Perceptions, corrections and defections: implications for service recovery in the restaurant industry

Bibliographic Details
Main Authors:	Rhonda, Mack, Rene, Mueller, John, Crotts, Amanda, Broderick
Format:	text
Language:	eng
Published:	Emerald 2000
Subjects:	Service quality,Restaurants,Customer service,Complaints

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