Author Search Results

1

Perceptions, corrections and defections: implications for service recovery in the restaurant industry

Perceptions, corrections and defections: implications for service recovery in the restaurant industry

by Rhonda, Mack, Rene, Mueller, John, Crotts, Amanda, Broderick
Published 2000

Other Authors: “...Rhonda, Mack...”

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2

Building an activity‐based costing hospital model using quality function deployment and benchmarking

Building an activity‐based costing hospital model using quality function deployment and benchmarking

by Marvin E., González, Gioconda, Quesada, Rhonda, Mack, Ignacio, Urrutia
Published 2005

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