Author Search Results

1

Editorial

by Harald, Pechlaner, Timothy, Lee, John, Crotts
Published 2012

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2

Perceptions, corrections and defections: implications for service recovery in the restaurant industry

Perceptions, corrections and defections: implications for service recovery in the restaurant industry

by Rhonda, Mack, Rene, Mueller, John, Crotts, Amanda, Broderick
Published 2000

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