Rhonda, M., Rene, M., John, C., & Amanda, B. (2000). Perceptions, corrections and defections: Implications for service recovery in the restaurant industry. Emerald.
Chicago Style CitationRhonda, Mack, Mueller Rene, Crotts John, and Broderick Amanda. Perceptions, Corrections and Defections: Implications for Service Recovery in the Restaurant Industry. Emerald, 2000.
MLA CitationRhonda, Mack, Mueller Rene, Crotts John, and Broderick Amanda. Perceptions, Corrections and Defections: Implications for Service Recovery in the Restaurant Industry. Emerald, 2000.
Warning: These citations may not always be 100% accurate.