Perceptions, corrections and defections: implications for service recovery in the restaurant industry

Perceptions, corrections and defections: implications for service recovery in the restaurant industry

Bibliographic Details
Main Authors: Rhonda, Mack, Rene, Mueller, John, Crotts, Amanda, Broderick
Format: text
Language:eng
Published: Emerald 2000
Subjects:
Service quality,Restaurants,Customer service,Complaints
id 10.1108-09604520010352256
recordtype eprints
spelling 10.1108-096045200103522562000-12-01 Perceptions, corrections and defections: implications for service recovery in the restaurant industry Rhonda, Mack Rhonda, Mack Rene, Mueller Rene, Mueller John, Crotts John, Crotts Amanda, Broderick Amanda, Broderick Service quality,Restaurants,Customer service,Complaints Emerald 2000-12-01 text text/HTML 10.1108/09604520010352256 https://www.emeraldinsight.com/doi/10.1108/09604520010352256 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Managing+Service+Quality%3A+An+International+Journal&rft.volume=10&rft.issue=6&rft.spage=339&rft.epage=346&rft.issn=0960-4529&rft.id=info%3Adoi%2F10.1108%2F09604520010352256 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Service quality,Restaurants,Customer service,Complaints
spellingShingle Service quality,Restaurants,Customer service,Complaints
Rhonda, Mack
Rene, Mueller
John, Crotts
Amanda, Broderick
Perceptions, corrections and defections: implications for service recovery in the restaurant industry
description
author2 Rhonda, Mack
author_facet Rhonda, Mack
Rhonda, Mack
Rene, Mueller
John, Crotts
Amanda, Broderick
format text
author Rhonda, Mack
Rene, Mueller
John, Crotts
Amanda, Broderick
author_sort Rhonda, Mack
title Perceptions, corrections and defections: implications for service recovery in the restaurant industry
title_short Perceptions, corrections and defections: implications for service recovery in the restaurant industry
title_full Perceptions, corrections and defections: implications for service recovery in the restaurant industry
title_fullStr Perceptions, corrections and defections: implications for service recovery in the restaurant industry
title_full_unstemmed Perceptions, corrections and defections: implications for service recovery in the restaurant industry
title_sort perceptions, corrections and defections: implications for service recovery in the restaurant industry
publisher Emerald
publishDate 2000
first_indexed 2018-10-11T12:26:04Z
last_indexed 2018-10-11T12:26:04Z
_version_ 1614031895361748992

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