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Service failure and recovery s...
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Service failure and recovery strategies in the restaurant sector
Bibliographic Details
Main Authors:
Kirti, Dutta
,
Umashankar, Venkatesh
,
H.G., Parsa
Format:
text
Language:
eng
Published:
Emerald
2007
Subjects:
Restaurants,Customer service management,Customer satisfaction,Consumer behaviour,India,United States of America
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