Customer service experiences

Customer service experiences

Bibliographic Details
Main Authors:	Uta, Jüttner, Dorothea, Schaffner, Katharina, Windler, Stan, Maklan
Format:	text
Language:	eng
Published:	Emerald 2013
Subjects:	Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience

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