EXQ: a multiple‐item scale for assessing service experience

EXQ: a multiple‐item scale for assessing service experience

Bibliographic Details
Main Authors: Philipp, “Phil” Klaus, Stan, Maklan
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Consumer behaviour,Customer services quality,Pre‐purchase satisfaction,Customer satisfaction,Customer loyalty,Customer experience,Customer experience quality,Service experience,Scale development,Repurchasing behaviour

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