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Customer service experiences
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Customer service experiences
Bibliographic Details
Main Authors:
Uta, Jüttner
,
Dorothea, Schaffner
,
Katharina, Windler
,
Stan, Maklan
Format:
text
Language:
eng
Published:
Emerald
2013
Subjects:
Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience
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Description
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