Customer service experiences
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Emerald
2013
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10.1108-03090561311306769 |
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10.1108-030905613113067692013-05-24 Customer service experiences Uta, Jüttner Uta, Jüttner Dorothea, Schaffner Dorothea, Schaffner Katharina, Windler Katharina, Windler Stan, Maklan Stan, Maklan Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience Emerald 2013-05-24 text text/HTML 10.1108/03090561311306769 https://www.emeraldinsight.com/doi/10.1108/03090561311306769 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=European+Journal+of+Marketing&rft.volume=47&rft.issue=5%2F6&rft.spage=738&rft.epage=769&rft.issn=0309-0566&rft.id=info%3Adoi%2F10.1108%2F03090561311306769 eng Emerald All rights reserved. |
repository_type |
Digital Repository |
institution_category |
Foreign Institution |
institution |
Emerald |
building |
Emerald Repository |
collection |
Online Access |
language |
eng |
topic |
Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience |
spellingShingle |
Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience Uta, Jüttner Dorothea, Schaffner Katharina, Windler Stan, Maklan Customer service experiences |
description |
|
author2 |
Uta, Jüttner |
author_facet |
Uta, Jüttner Uta, Jüttner Dorothea, Schaffner Katharina, Windler Stan, Maklan |
format |
text |
author |
Uta, Jüttner Dorothea, Schaffner Katharina, Windler Stan, Maklan |
author_sort |
Uta, Jüttner |
title |
Customer service experiences |
title_short |
Customer service experiences |
title_full |
Customer service experiences |
title_fullStr |
Customer service experiences |
title_full_unstemmed |
Customer service experiences |
title_sort |
customer service experiences |
publisher |
Emerald |
publishDate |
2013 |
first_indexed |
2018-10-11T08:03:10Z |
last_indexed |
2018-10-11T08:03:10Z |
_version_ |
1614015354962444288 |