Customer service experiences

Customer service experiences

Bibliographic Details
Main Authors: Uta, Jüttner, Dorothea, Schaffner, Katharina, Windler, Stan, Maklan
Format: text
Language:eng
Published: Emerald 2013
Subjects:
Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience
id 10.1108-03090561311306769
recordtype eprints
spelling 10.1108-030905613113067692013-05-24 Customer service experiences Uta, Jüttner Uta, Jüttner Dorothea, Schaffner Dorothea, Schaffner Katharina, Windler Katharina, Windler Stan, Maklan Stan, Maklan Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience Emerald 2013-05-24 text text/HTML 10.1108/03090561311306769 https://www.emeraldinsight.com/doi/10.1108/03090561311306769 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=European+Journal+of+Marketing&rft.volume=47&rft.issue=5%2F6&rft.spage=738&rft.epage=769&rft.issn=0309-0566&rft.id=info%3Adoi%2F10.1108%2F03090561311306769 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience
spellingShingle Customer service experience,Customer experience measurement,Laddering technique,Sequential incident technique,Customer service management,Perception,Experience
Uta, Jüttner
Dorothea, Schaffner
Katharina, Windler
Stan, Maklan
Customer service experiences
description
author2 Uta, Jüttner
author_facet Uta, Jüttner
Uta, Jüttner
Dorothea, Schaffner
Katharina, Windler
Stan, Maklan
format text
author Uta, Jüttner
Dorothea, Schaffner
Katharina, Windler
Stan, Maklan
author_sort Uta, Jüttner
title Customer service experiences
title_short Customer service experiences
title_full Customer service experiences
title_fullStr Customer service experiences
title_full_unstemmed Customer service experiences
title_sort customer service experiences
publisher Emerald
publishDate 2013
first_indexed 2018-10-11T08:03:10Z
last_indexed 2018-10-11T08:03:10Z
_version_ 1614015354962444288

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