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Customer experience modeling:...
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Customer experience modeling: from customer experience to service design
Bibliographic Details
Main Authors:
Jorge, Teixeira
,
Lia, Patrício
,
Nuno J., Nunes
,
Leonel, Nóbrega
,
Raymond P., Fisk
,
Larry, Constantine
Format:
text
Language:
eng
Published:
Emerald
2012
Subjects:
Customer experience,Service design,Interaction design,Customer service management,Design
Holdings
Description
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