APA Citation

Uta, J., Dorothea, S., Katharina, W., & Stan, M. (2013). Customer service experiences. Emerald.

Chicago Style Citation

Uta, Jüttner, Schaffner Dorothea, Windler Katharina, and Maklan Stan. Customer Service Experiences. Emerald, 2013.

MLA Citation

Uta, Jüttner, Schaffner Dorothea, Windler Katharina, and Maklan Stan. Customer Service Experiences. Emerald, 2013.

Warning: These citations may not always be 100% accurate.