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A quality system’s impact on t...
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A quality system’s impact on the service experience
Bibliographic Details
Main Authors:
Jeffery, Smith
,
Sidney, Anderson
,
Gavin, Fox
Format:
text
Language:
eng
Published:
Emerald
2017
Subjects:
Service design,Service experience,Customer experience,Quality-oriented service system,Socio-technical systems (STS)
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Description
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