Customer experience modeling: from customer experience to service design

Customer experience modeling: from customer experience to service design

Bibliographic Details
Main Authors:	Jorge, Teixeira, Lia, Patrício, Nuno J., Nunes, Leonel, Nóbrega, Raymond P., Fisk, Larry, Constantine
Format:	text
Language:	eng
Published:	Emerald 2012
Subjects:	Customer experience,Service design,Interaction design,Customer service management,Design

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