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Customer response to interacti...
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Customer response to interactional service experience
Bibliographic Details
Main Authors:
Carmen-Maria, Albrecht
,
Stefan, Hattula
,
Torsten, Bornemann
,
Wayne D., Hoyer
Format:
text
Language:
eng
Published:
Emerald
2016
Subjects:
Causal attribution,Customer-employee interaction,Interaction environment,Positive and negative interactional service experience
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Description
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