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Leonel, Nóbrega
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Leonel, Nóbrega
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Customer experience modeling: from customer experience to service design
by
Jorge, Teixeira
,
Lia, Patrício
,
Nuno J., Nunes
,
Leonel
,
Nóbrega
,
Raymond P., Fisk
,
Larry, Constantine
Published 2012
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