Customer experience modeling: from customer experience to service design

Customer experience modeling: from customer experience to service design

Bibliographic Details
Main Authors: Jorge, Teixeira, Lia, Patrício, Nuno J., Nunes, Leonel, Nóbrega, Raymond P., Fisk, Larry, Constantine
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Customer experience,Service design,Interaction design,Customer service management,Design
id 10.1108-09564231211248453
recordtype eprints
spelling 10.1108-095642312112484532012-06-22 Customer experience modeling: from customer experience to service design Jorge, Teixeira Jorge, Teixeira Lia, Patrício Lia, Patrício Nuno J., Nunes Nuno J., Nunes Leonel, Nóbrega Leonel, Nóbrega Raymond P., Fisk Raymond P., Fisk Larry, Constantine Larry, Constantine Customer experience,Service design,Interaction design,Customer service management,Design Emerald 2012-06-22 text text/HTML 10.1108/09564231211248453 https://www.emeraldinsight.com/doi/10.1108/09564231211248453 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Service+Management&rft.volume=23&rft.issue=3&rft.spage=362&rft.epage=376&rft.issn=1757-5818&rft.id=info%3Adoi%2F10.1108%2F09564231211248453 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Customer experience,Service design,Interaction design,Customer service management,Design
spellingShingle Customer experience,Service design,Interaction design,Customer service management,Design
Jorge, Teixeira
Lia, Patrício
Nuno J., Nunes
Leonel, Nóbrega
Raymond P., Fisk
Larry, Constantine
Customer experience modeling: from customer experience to service design
description
author2 Jorge, Teixeira
author_facet Jorge, Teixeira
Jorge, Teixeira
Lia, Patrício
Nuno J., Nunes
Leonel, Nóbrega
Raymond P., Fisk
Larry, Constantine
format text
author Jorge, Teixeira
Lia, Patrício
Nuno J., Nunes
Leonel, Nóbrega
Raymond P., Fisk
Larry, Constantine
author_sort Jorge, Teixeira
title Customer experience modeling: from customer experience to service design
title_short Customer experience modeling: from customer experience to service design
title_full Customer experience modeling: from customer experience to service design
title_fullStr Customer experience modeling: from customer experience to service design
title_full_unstemmed Customer experience modeling: from customer experience to service design
title_sort customer experience modeling: from customer experience to service design
publisher Emerald
publishDate 2012
first_indexed 2018-10-11T11:27:13Z
last_indexed 2018-10-11T11:27:13Z
_version_ 1614028192968867840

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