The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

Bibliographic Details
Main Authors:	Hyun Sik, Kim, Beomjoon, Choi
Format:	text
Language:	eng
Published:	Emerald 2016
Subjects:	Customer citizenship behaviour,Customer experience quality,Customer-to-customer interaction quality

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