The impact of outcome quality, interaction quality, and peer‐to‐peer quality on customer satisfaction with a hospital service

The impact of outcome quality, interaction quality, and peer‐to‐peer quality on customer satisfaction with a hospital service

Bibliographic Details
Main Authors: Beom, Joon Choi, Hyun, Sik Kim
Format: text
Language:eng
Published: Emerald 2013
Subjects:
Peer‐to‐peer quality,Customer experience quality,Outcome quality,Interaction quality,Customer satisfaction,Customer loyalty

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