The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

Bibliographic Details
Main Authors: Hyun Sik, Kim, Beomjoon, Choi
Format: text
Language:eng
Published: Emerald 2016
Subjects:
Customer citizenship behaviour,Customer experience quality,Customer-to-customer interaction quality
id 10.1108-JSM-06-2014-0194
recordtype eprints
spelling 10.1108-JSM-06-2014-01942016-07-11 The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings Hyun Sik, Kim Hyun Sik, Kim Beomjoon, Choi Beomjoon, Choi Customer citizenship behaviour,Customer experience quality,Customer-to-customer interaction quality Emerald 2016-07-11 text text/HTML 10.1108/JSM-06-2014-0194 https://www.emeraldinsight.com/doi/10.1108/JSM-06-2014-0194 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Services+Marketing&rft.volume=30&rft.issue=4&rft.spage=384&rft.epage=397&rft.issn=0887-6045&rft.id=info%3Adoi%2F10.1108%2FJSM-06-2014-0194 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Customer citizenship behaviour,Customer experience quality,Customer-to-customer interaction quality
spellingShingle Customer citizenship behaviour,Customer experience quality,Customer-to-customer interaction quality
Hyun Sik, Kim
Beomjoon, Choi
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
description
author2 Hyun Sik, Kim
author_facet Hyun Sik, Kim
Hyun Sik, Kim
Beomjoon, Choi
format text
author Hyun Sik, Kim
Beomjoon, Choi
author_sort Hyun Sik, Kim
title The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
title_short The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
title_full The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
title_fullStr The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
title_full_unstemmed The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
title_sort effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
publisher Emerald
publishDate 2016
first_indexed 2018-10-12T20:33:44Z
last_indexed 2018-10-12T20:33:44Z
_version_ 1614153174059319296

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