Complex service recovery processes: how to avoid triple deviation

Complex service recovery processes: how to avoid triple deviation

Bibliographic Details
Main Authors:	Bo, Edvardsson, Bård, Tronvoll, Ritva, Höykinpuro
Format:	text
Language:	eng
Published:	Emerald 2011
Subjects:	Complex service recovery,Double and triple deviation,Multiple actors,Customer experience,Narratives,Customer services quality

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