Skip to content
VuFind
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
A SOS construct of negative em...
Holdings
Cite this
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Bibliographic Details
Main Authors:
Sander, Svari
,
Terje, Slåtten
,
Göran, Svensson
,
Bo, Edvardsson
Format:
text
Language:
eng
Published:
Emerald
2011
Subjects:
Emotions,Service experience,Recovery,Complaints,Consumer behaviour,Customer service management,Tourism,Norway
Holdings
Description
Similar Items
Staff View
Similar Items
A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
by: Sander, Svari, et al.
Published: (2010)
Service receivers' negative emotions in airline and hospital service settings
by: Daniel J., Petzer, et al.
Published: (2012)
Service quality and turnover intentions as perceived by employees
by: Terje, Slåtten, et al.
Published: (2011)
The role of emotions in customer complaint behaviors
by: Sander, Svari, et al.
Published: (2012)
Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
by: Terje, Slåtten, et al.
Published: (2011)
×
Loading...