Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

Bibliographic Details
Main Authors:	Víctor, Iglesias, Concepción, Varela-Neira, Rodolfo, Vázquez-Casielles
Format:	text
Language:	eng
Published:	Emerald 2015
Subjects:	Service failure,Service recovery,Attributions,Intentionality,Customer defection

Similar Items