Complex service recovery processes: how to avoid triple deviation

Complex service recovery processes: how to avoid triple deviation

Bibliographic Details
Main Authors: Bo, Edvardsson, Bård, Tronvoll, Ritva, Höykinpuro
Format: text
Language:eng
Published: Emerald 2011
Subjects:
Complex service recovery,Double and triple deviation,Multiple actors,Customer experience,Narratives,Customer services quality

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