Complex service recovery processes: how to avoid triple deviation

Complex service recovery processes: how to avoid triple deviation

Bibliographic Details
Main Authors: Bo, Edvardsson, Bård, Tronvoll, Ritva, Höykinpuro
Format: text
Language:eng
Published: Emerald 2011
Subjects:
Complex service recovery,Double and triple deviation,Multiple actors,Customer experience,Narratives,Customer services quality
id 10.1108-09604521111146234
recordtype eprints
spelling 10.1108-096045211111462342011-07-12 Complex service recovery processes: how to avoid triple deviation Bo, Edvardsson Bo, Edvardsson Bård, Tronvoll Bård, Tronvoll Ritva, Höykinpuro Ritva, Höykinpuro Complex service recovery,Double and triple deviation,Multiple actors,Customer experience,Narratives,Customer services quality Emerald 2011-07-12 text text/HTML 10.1108/09604521111146234 https://www.emeraldinsight.com/doi/10.1108/09604521111146234 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Managing+Service+Quality%3A+An+International+Journal&rft.volume=21&rft.issue=4&rft.spage=331&rft.epage=349&rft.issn=0960-4529&rft.id=info%3Adoi%2F10.1108%2F09604521111146234 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Complex service recovery,Double and triple deviation,Multiple actors,Customer experience,Narratives,Customer services quality
spellingShingle Complex service recovery,Double and triple deviation,Multiple actors,Customer experience,Narratives,Customer services quality
Bo, Edvardsson
Bård, Tronvoll
Ritva, Höykinpuro
Complex service recovery processes: how to avoid triple deviation
description
author2 Bo, Edvardsson
author_facet Bo, Edvardsson
Bo, Edvardsson
Bård, Tronvoll
Ritva, Höykinpuro
format text
author Bo, Edvardsson
Bård, Tronvoll
Ritva, Höykinpuro
author_sort Bo, Edvardsson
title Complex service recovery processes: how to avoid triple deviation
title_short Complex service recovery processes: how to avoid triple deviation
title_full Complex service recovery processes: how to avoid triple deviation
title_fullStr Complex service recovery processes: how to avoid triple deviation
title_full_unstemmed Complex service recovery processes: how to avoid triple deviation
title_sort complex service recovery processes: how to avoid triple deviation
publisher Emerald
publishDate 2011
first_indexed 2018-10-11T12:29:55Z
last_indexed 2018-10-11T12:29:55Z
_version_ 1614032137929883648

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