Customer creation of service products: role of frustration in customer evaluations

Customer creation of service products: role of frustration in customer evaluations

Bibliographic Details
Main Authors:	Priyanko, Guchait, Karthik, Namasivayam
Format:	text
Language:	eng
Published:	Emerald 2012
Subjects:	Control,Fairness,Frustration,Satisfaction,Mediation,Repeated measures,Customer satisfaction,Consumer behaviour

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