Customer creation of service products: role of frustration in customer evaluations

Customer creation of service products: role of frustration in customer evaluations

Bibliographic Details
Main Authors: Priyanko, Guchait, Karthik, Namasivayam
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Control,Fairness,Frustration,Satisfaction,Mediation,Repeated measures,Customer satisfaction,Consumer behaviour
id 10.1108-08876041211224013
recordtype eprints
spelling 10.1108-088760412112240132012-05-18 Customer creation of service products: role of frustration in customer evaluations Priyanko, Guchait Priyanko, Guchait Karthik, Namasivayam Karthik, Namasivayam Control,Fairness,Frustration,Satisfaction,Mediation,Repeated measures,Customer satisfaction,Consumer behaviour Emerald 2012-05-18 text text/HTML 10.1108/08876041211224013 https://www.emeraldinsight.com/doi/10.1108/08876041211224013 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Services+Marketing&rft.volume=26&rft.issue=3&rft.spage=216&rft.epage=224&rft.issn=0887-6045&rft.id=info%3Adoi%2F10.1108%2F08876041211224013 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Control,Fairness,Frustration,Satisfaction,Mediation,Repeated measures,Customer satisfaction,Consumer behaviour
spellingShingle Control,Fairness,Frustration,Satisfaction,Mediation,Repeated measures,Customer satisfaction,Consumer behaviour
Priyanko, Guchait
Karthik, Namasivayam
Customer creation of service products: role of frustration in customer evaluations
description
author2 Priyanko, Guchait
author_facet Priyanko, Guchait
Priyanko, Guchait
Karthik, Namasivayam
format text
author Priyanko, Guchait
Karthik, Namasivayam
author_sort Priyanko, Guchait
title Customer creation of service products: role of frustration in customer evaluations
title_short Customer creation of service products: role of frustration in customer evaluations
title_full Customer creation of service products: role of frustration in customer evaluations
title_fullStr Customer creation of service products: role of frustration in customer evaluations
title_full_unstemmed Customer creation of service products: role of frustration in customer evaluations
title_sort customer creation of service products: role of frustration in customer evaluations
publisher Emerald
publishDate 2012
first_indexed 2018-10-11T09:31:25Z
last_indexed 2018-10-11T09:31:25Z
_version_ 1614020907395710976

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