Is “Do it right the first time” necessarily right?

by Xingyu, Wang, Priyanko, Guchait, Juan M., Madera, Aysin, Pasamehmetoğlu
Published 2018

The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

by Aysin, Pasamehmetoglu, Priyanko, Guchait, J.B., Tracey, Christopher J.L., Cunningham, Puiwa, Lei
Published 2017