Reconceptualizing customer perceived value: the value of time and place

by Kristina, Heinonen
Published 2004

Temporal and spatial e‐service value

by Kristina, Heinonen
Published 2006

Multiple perspectives on customer relationships

by Kristina, Heinonen
Published 2014

Positive and negative valence influencing consumer engagement

by Kristina, Heinonen
Published 2018

Monitoring value‐in‐use of e‐service

by Kristina, Heinonen, Tore, Strandvik
Published 2009

Communication as an element of service value

by Kristina, Heinonen, Tore, Strandvik
Published 2005

Invisible value formation: a netnography in retail banking

by Gustav, Medberg, Kristina, Heinonen
Published 2014

Netnography as a tool for understanding customers: implications for service research and practice

by Kristina, Heinonen, Gustav, Medberg
Published

Customer-dominant logic: foundations and implications

by Kristina, Heinonen, Tore, Strandvik
Published 2015

Diagnosing service brand strength: customer-dominant brand relationship mapping

by Tore, Martin Strandvik, Kristina, Heinonen
Published 2013

Customer dominant value formation in service

by Kristina, Heinonen, Tore, Strandvik, Päivi, Voima
Published 2013

Stimulating innovative service research

by Kristina, Heinonen, Maria, Holmlund, Tore, Strandvik
Published 2013

SERVSIG 2012: innovative service perspectives

by Kristina, Heinonen, Anu, Helkkula, Maria, Holmlund
Published 2013

Revealing business customers’ hidden value formation in service

by Tore, Strandvik, Kristina, Heinonen, Sanna, Vollmer
Published

A customer‐dominant logic of service

by Kristina, Heinonen, Tore, Strandvik, Karl‐Jacob, Mickelsson, Bo, Edvardsson, Erik, Sundström, Per, Andersson
Published 2010

Developing service research – paving the way to transdisciplinary research

by Anders, Gustafsson, Claes, Högström, Zoe, Radnor, Margareta, Friman, Kristina, Heinonen, Elina, Jaakkola, Cristina, Mele
Published 2016

Customer engagement in a Big Data world

by Werner, Kunz, Lerzan, Aksoy, Yakov, Bart, Kristina, Heinonen, Sertan, Kabadayi, Francisco Villarroel, Ordenes, Marianna, Sigala, David, Diaz, Babis, Theodoulidis
Published 2017

“Futurizing” smart service: implications for service researchers and managers

by Nancy V., Wuenderlich, Kristina, Heinonen, Amy L., Ostrom, Lia, Patricio, Rui, Sousa, Chris, Voss, Jos G.A.M., Lemmink
Published 2015