QUIS 9 symposium – service excellence in management

by Anders, Gustafsson
Published 2005

The influence of active and passive customer behavior on switching in customer relationships

by Inger, Roos, Anders, Gustafsson
Published 2011

Enhancing theory development in service research

by Roderick J., Brodie, Anders, Gustafsson
Published 2016

Customer co‐creation in service innovation: a matter of communication?

by Anders, Gustafsson, Per, Kristensson, Lars, Witell
Published 2012

Service strategies in a supply chain

by Nina, Löfberg, Lars, Witell, Anders, Gustafsson
Published 2010

Defining relationship quality for customer‐driven business development

by Inger, Roos, Anders, Gustafsson, Bo, Edvardsson
Published 2006

The role of customer clubs in recent telecom relationships

by Inger, Roos, Anders, Gustafsson, Bo, Edvardsson
Published 2005

Customer clubs in a relationship perspective: a telecom case

by Anders, Gustafsson, Inger, Roos, Bo, Edvardsson
Published 2004

Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)

by Anders, Gustafsson, Fredrik, Ekdahl, Bo, Edvardsson
Published 1999

The role of quality practices in service organizations

by Anders, Gustafsson, Lars, Nilsson, Michael D., Johnson
Published 2003

Service portraits in service research: a critical review

by Bo, Edvardsson, Anders, Gustafsson, Inger, Roos
Published 2005

Customer‐oriented service development at SAS

by Fredrik, Ekdahl, Anders, Gustafsson, Bo, Edvardsson
Published 1999

Customer satisfaction in the first and second moments of truth

by Martin, Löfgren, Lars, Witell, Anders, Gustafsson
Published 2008

The effect of customer information during new product development on profits from goods and services

by Lars, Witell, Anders, Gustafsson, Michael, D. Johnson
Published 2014

Improving the prerequisites for customer satisfaction and performance

by Bo, Edvardsson, Anders, Gustafsson, Lars‐Uno, Roos
Published 2010

Identifying ideas of attractive quality in the innovation process

by Lars, Witell, Martin, Löfgren, Anders, Gustafsson
Published 2011

Theory of attractive quality and life cycles of quality attributes

by Martin, Löfgren, Lars, Witell, Anders, Gustafsson
Published 2011

How to create attractive and unique customer experiences

by Claes, Högström, Marina, Rosner, Anders, Gustafsson
Published 2010

Guest editorial

by Anders, Gustafsson, Saara, Brax, Lars, Witell
Published 2010

Guest editorial

by Professor Bo Edvardsson and Professor Anders, Gustafsson
Published 2014