Service provider training programs at odds with customer requirements in five‐star hotels

by Janet R., McColl‐Kennedy, Tina, White
Published 1997

The relationship between Internet use and perceived performance in retail and professional service firms

by Judy, Drennan, Janet R., McColl‐Kennedy
Published 2003

Resource integration in liminal periods: transitioning to transformative service

by Lilliemay, Cheung, Janet R., McColl-Kennedy
Published 2015

Matching service recovery solutions to customer recovery preferences

by Doan T., Nguyen, Janet R., McColl‐Kennedy, Tracey S., Dagger
Published 2012

Dimensions of consumer search behavior in services

by Janet R., McColl‐Kennedy, Richard E., Fetter
Published 1999

An empirical examination of the involvement to external search relationship in services marketing

by Janet R., McColl‐Kennedy, Richard E., Fetter
Published 2001

Co-creating service experience practices

by Janet R, McColl-Kennedy, Lilliemay, Cheung, Elizabeth, Ferrier
Published 2015

Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being

by Lilliemay, Cheung, Janet R., McColl-Kennedy, Leonard V., Coote
Published 2017

The marketing practices‐performance relationship in professional service firms

by Jillian C., Sweeney, Geoffrey N., Soutar, Janet R., McColl‐Kennedy
Published 2011

Marketing Planning Practices in Australia: A Comparison across Company Types

by Janet R., McColl‐Kennedy, Oliver H.M., Yau, Geoffrey C., Kiel
Published 1990

Money or Motivation?: Compensating the Salesforce

by Janet R., McColl‐Kennedy, Geoffrey C., Kiel, Susan J., Dann
Published 1993

To give or not to give professional services to non-paying clients

by Janet R., McColl-Kennedy, Paul, Patterson, Michael K., Brady, Lilliemay, Cheung, Doan, Nguyen
Published 2015

Customer experience challenges: bringing together digital, physical and social realms

by Ruth N., Bolton, Janet R., McColl-Kennedy, Lilliemay, Cheung, Andrew, Gallan, Chiara, Orsingher, Lars, Witell, Mohamed, Zaki
Published

Linking service design to value creation and service research

by Tor Wallin, Andreassen, Per, Kristensson, Line, Lervik-Olsen, A, Parasuraman, Janet R, McColl-Kennedy, Bo, Edvardsson, Maria, Colurcio
Published 2016

The changing role of the health care customer: review, synthesis and research agenda

by Janet R., McColl-Kennedy, Hannah, Snyder, Mattias, Elg, Lars, Witell, Anu, Helkkula, Suellen J., Hogan, Laurel, Anderson
Published 2017

Conducting service research that matters

by Anders, Gustafsson, Lerzan, Aksoy, Michael K., Brady, Janet R., McColl-Kennedy, Nancy J., Sirianni, Lars, Witell, Nancy V., Wuenderlich
Published 2015

Fresh perspectives on customer experience

by Janet R., McColl-Kennedy, Anders, Gustafsson, Elina, Jaakkola, Phil, Klaus, Zoe Jane, Radnor, Helen, Perks, Margareta, Friman
Published 2015