Impact of total quality management practices on innovation in service organizations
During the last two decades, service industries have contributed significantly to the increase of Gross Domestic Products nationally and globally in developed and developing economies. Innovation has significant role in adding the competitive advantage in the scenario. Innovation in service organiza...
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| Format: | Thesis |
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2015
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| Online Access: | http://eprints.uthm.edu.my/8035/ http://eprints.uthm.edu.my/8035/1/ESAM_MOHAMED_AHMED_MUSTAFA.pdf |