Gap analysis on expectation of service quality in the outsourcing strategy of property maintenance and management context
In this paper an investigation and analysis of expectation gaps on service quality for property maintenance and management (PMM) outsourcing strategy are reported. In particular, the proposed OUTQUAL model with 13 identified service quality criteria was put forward and divided into two sub criteria...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5803/ http://eprints.uthm.edu.my/5803/1/2._Lee_Chin_Sheng.pdf |